Frequently Asked Questions (FAQ)
Q: What is King Sewing and when was it established?
A: Founded in 2023 by Mike—a professional technician with over 10 years of industry experience—King Sewing has grown from a specialized technical center into a premier global distributor, supplying premium household and industrial sewing machines, genuine parts, and global logistics support.
Q: Where is King Sewing located and what are your facilities?
A: Our primary Corporate Distribution & Enquiries Office is located at 82 Lorong 23 Geylang, #02-09 MRT, Atrix Building, Singapore 388409. All customer services, global order allocations, and international transactions are securely managed from this location.
Q: What is King Sewing's ultimate mission?
A: Our mission is simple: to become the most reliable and trusted global sewing machine supplier by consistently delivering premium quality products, expert technical support, and exceptional customer satisfaction across the globe.
Q: On what basis are international shipping orders delivered?
A: All international shipments outside Singapore are fulfilled on a Delivered Duty Unpaid (DDU) basis. This means the buyer is solely responsible for handling local import clearances, local destination taxes, and customs tariffs imposed by their respective home countries.
Q: What is the order cut-off time and handling time?
A: We maintain a strict 1 to 2 business days handling and quality inspection window. Our daily order cut-off time is set to 3:00 PM SGT (Singapore Time), Monday through Friday. Orders placed after this frame will be processed on the next business day.
Q: What couriers do you use and what is the transit time?
A: We use trusted global carriers including DHL Express, FedEx, and UPS. Transit time for accessories and small packets is 7 to 14 business days, while heavy machinery requires 14 to 21 business days via specialized international express couriers.
Q: How does King Sewing secure my personal data during transactions?
A: We implement industry-standard Secure Sockets Layer (SSL) technology to protect your transaction. This provides high-level end-to-end encryption of all sensitive data, such as passwords and financial data transmission, preventing unauthorized interception.
Q: Does King Sewing store my credit card numbers or financial credentials?
A: No. All online payments are securely processed through fully PCI-DSS compliant third-party gateways (PayPal and Stripe). We never store, collect, or have direct access to your credit card data on our internal systems.
Q: What data compliance frameworks do you utilize to ensure data safety?
A: We operate under strict global protection standards, including the Singapore Personal Data Protection Act (PDPA), GDPR, and CCPA. You retain the right to manage, correct, or permanently delete your stored data at any time by reaching out to our team.
Q: What is the return window and what are the product requirements?
A: We offer a 30-day return window from the verified date of delivery. Items must be in brand new, uninstalled, and resaleable condition, complete with all original manufacturer boxes, manuals, and accessories intact.
Q: Are there any specific fees or denied return conditions?
A: Yes. Returns due to customer remorse (change of mind) are subject to a 10% restocking fee, and return shipping is paid by the customer. Due to aviation laws, any machinery that has been filled with fuel, oil, or lubricants is strictly non-returnable. All returns require an authorized RMA label from cs@king-sewing.com before shipping.
Q: How long does the return processing and technical inspection take?
A: Once your return package is safely received and successfully passes our technical inspection at the designated logistics hub, refunds will be issued within 5-7 business days back to your original payment method (PayPal).