Return and Refund Policy
King Sewing Store Official Policy
We maintain strict technical and quality standards for all our premium machinery. We offer a 30-day return window from the date of delivery for products that fully meet our safety and condition requirements outlined below.
1. Return & Refund Matrix
- Defective or Incorrect Item:
* Refund Policy: 100% Full Refund
* Return Shipping: Paid by Store ($0.00)
- Customer Remorse (Change of Mind):
* Refund Policy: 90% Refund (Subject to a 10% Restocking Fee)
* Return Shipping: Paid by Customer
- Refused International Deliveries:
* Refund Policy: 80% Refund (Subject to a 20% Administrative & Handling Fee)
* Return Shipping: Paid by Customer
*Please Note: Restocking and administrative fees are calculated based on the original purchase price of the item and will be deducted directly from your final refund amount.*
2. Hazardous Material & Aviation Compliance
International Safety Regulation: Due to strict international aviation and maritime transport laws, any machinery that has been filled with fuel, oil, lubricants, or any hazardous fluids is strictly ineligible for return. Please thoroughly inspect the machinery and perform external checks before adding any operational fluids.
3. Eligibility Criteria for Returns
To qualify for a refund, all returned items must strictly meet the following conditions:
✧ Items must be in brand new, uninstalled, and 100% resaleable condition.
✧ Original manufacturer packaging, manuals, warranties, and all bundled accessories must be included intact.
✧ Electrical components or electronic sewing modules with opened factory seals or signs of installation are strictly non-returnable.
4. Return Shipping Address & Refund Processing
Before shipping any item back, you must contact our support team at cs@king-sewing.com to obtain a Return Merchandise Authorization (RMA) number and the designated regional return shipping label.
* Please note that all physical technical inspections and return processing are handled securely at our authorized Regional Engineering & Logistics Hub. Do not send returned items directly to our Singapore corporate office without an authorized RMA label, as they cannot be accepted at this location.
Once your return is received and successfully passes our technical inspection at the designated hub, refunds will be processed within 5-7 business days back to your original payment method (PayPal).
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Customer Support & Return Authorizations:
King Sewing
Global Distribution & Enquiries Office:
82 Lorong 23 Geylang, #02-09 MRT, Atrix Building, Singapore 388409
Phone/WhatsApp: +65 8752 8289
Email: cs@king-sewing.com